Information Systems Security
Manager
US
Army, 57th Expeditionary Signal Battalion,
Ft. Hood, TX
June
2013 – June 2015
· Supervised
Customer support team of 20 technicians supporting 500+ users with WIN 7
OS, Exchange 2010 and SharePoint 2010; 2,500+ remedy tickets completed
· Information
assurance management of organization’s IT systems configuration and audit
· Configured,
deployed and maintained Server services in tactical training environments
· Trained
80+ technicians server services and account management
· Senior
technician for user management and incident handling procedures
· Knowledge
Manager, SharePoint Designer & data access manager (PoLP)
· Regional
IT Manager for AD supporting 2,000+ accounts across 3 different networks
Information Management Officer
US
Army, 10th Special Forces Group, Ft.
Carson, CO
December
2009 – June 2013
· Signal
Detachment Commander, managing signal support to multiple forward deployed
teams while responsible for teaching and training 30+ junior technicians
· Senior
technical manager for 10 technician team supporting a 500+ user sized
element servicing 1,000+ computing devices; role included Incident
Handling responsibilities
· System
administration on VISTA & WIN 7 OS; 4,000+ remedy tickets completed
· Deployed
Server services in austere environments supporting up to 100 users on two
different missions; VM configuration\management role as needed to provide
services
· Project
Manager for organization’s IT Life Cycle Management design and
implementation
Information Systems Security
Officer & Information Management Officer
US
Army, 8th Theater Sustainment Command, Ft.
Shafter, HI
December
2006 – December 2009
· Senior
customer support and lead technical manager for 15 technicians providing
user support for an 1800+ user sized element servicing 3,000+ information
system devices
· System
administration and security manager for XP & VISTA OS; 6,000+ remedy
tickets completed; ISSO role included lead on all IT incident handling
policy and procedures
· Technical
team trainer for Active Directory management and system hardening
techniques
· JR
PM for network expansion to support 300 additional users with full IT
services
· Planned
and configured IT requirements for all on premise executive conference
rooms
· Organization’s
technical lead planner for foreign missions composed of over 6,000 users
· Procured,
tracked and deployed 1,000+ new computer systems via Active Directory
· Technical
Project Lead for Operations center design, security and implementation
· Created
Life Cycle Management Plan for Organization’s IT hardware and software
assets
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